Assistant Restaurant Manager

Position Title: Taco Bell Assistant Restaurant Manager (ARM)

Department: Taco Bell Operations Prepared By: Human Resources

Location: 3 Shortland St

PURPOSE OF THE POSITION: 

• Assist the Restaurant General Manager in the management of a restaurant in accordance with Company  Policies and Procedures and with shared responsibility for the achievement of designated safety, customer,  profit, sales, and employee P&L targets.

SCOPE AND MAGNITUDE: 

• Supervises: 15-75 Team Members. 

• Sales Range: $600,000 to $4,000,000 per annum 

POSITION FUNCTIONS: 

• Manage shifts in accordance with Company Policies and Procedures including directing the activities of  employees in maximising sales, operating efficiency and profit. 

• Responsible for execution of Workplace Health & Safety during their shift. Ensure employees under their control  are observing safety procedures and that any hazardous situations are rendered safe. The Assistant Restaurant  Manager has authority and responsibility for safety over contractors, customers and other visitors when they are  on company property. 

• Assist the Restaurant General Manager to achieve Customer Service Standards within the restaurant by  ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality,  Accuracy, Maintenance, Product and Speed of Service. 

• Ensure that controls and procedures are implemented on each shift under their control to protect the security of  employees and company funds. 

• Assist the Restaurant General Manager to effectively recruit and select team members using company systems. 

• Allocate responsibilities to each employee on shift and monitor performance accordingly. Ensure tasks are only  undertaken by those employees certified to perform them. 

• Ensure that employees follow correct maintenance procedures in accordance with the established maintenance  roster and advise the Restaurant General Manager of any repairs or maintenance required within the restaurant. 

• Train and develop team members to meet the standards of performance required. Monitor performance and  implement corrective action where required. 

• Keep the Restaurant General Manager informed of any competitive activity that is likely to affect the trading  results of the restaurant. 

• Report to the Restaurant General Manager any aspect of employee relations, customer service, attendance of  and/or inspections by third parties that have or are likely to affect the operation of the restaurant. 

• Promote Taco Bell Live Mas principles acting as a role model and providing leadership as necessary. • Other duties as required. 

POSITION IMPACT:

1. Major Problems 

• Manage allocated shifts to achieve sales, profit, people and customer targets, whilst adhering to company  policies, procedures and standards. 

• Achieving consistent results through team management within and increasingly complex restaurant  environment.

2. Decision Making Authority 

• Responsible for shifts under direct supervision. 

• Any matters in relation to progressive discipline must be discussed with the RGM 

Working Relationships: 

• Internal - Restaurant Team Members, Shift Leaders, Restaurant General Manager, Area Manager, other  Operations staff, departmental support management and staff (restaurant operation). 
• External - Customers, contractors, suppliers (restaurant operation).
• Specialised or Technical Knowledge/Skills
• High School education - HSC (or equivalent essential) with tertiary qualification preferred. • Minimum of 2 years multi outlet retail or service industry experience preferred. 
• Proven track record of On Target performance in Balanced Scorecard KPIs (or equivalent) with primary profit  responsibility essential. 
• Certified at Leading a Shift (LAS) essential  
• Ability to engage, lead and motivate employees to deliver 100% Customer Satisfaction. • Sound communication and interpersonal skills.
• High School education - HSC (or equivalent essential) with tertiary qualification preferred. • Minimum of 2 years multi outlet retail or service industry experience preferred. 
• Proven track record of On Target performance in Balanced Scorecard KPIs (or equivalent) with primary profit  responsibility essential. 
• Certified at Leading a Shift (LAS) essential  
• Ability to engage, lead and motivate employees to deliver 100% Customer Satisfaction. • Sound communication and interpersonal skills.

This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after consultation with the employee.