Team Member

Position Title: Taco Bell Team Member

Department: Taco Bell Operations Prepared By: Human Resources

Location:

Why Taco Bell? 

We truly believe that where you work matters, and we know a thing or two about what  makes employees happy. Join us on our mission of feeding people’s lives with más! 

We are about more than just building restaurants—we connect with our fans through their passions including sports, gaming, and music.  

We know that employees want a company they can live and grow with; they crave a unique  culture that fosters creativity and encourages pursuit of passion, and they look for  opportunities to take risks, develop skills and learn in ways that fit their lifestyle. We foster a culture of authenticity for you to feel at home with the Taco Bell family! 

What is “Live Más”? 

Equally important to the job role and responsibilities is making sure Team Members can  represent the amazing Live Más! culture that is Taco Bell. At Taco Bell, we embrace  breakthrough thinking and innovative ideas that continue to differentiate us from our  competitors. We have a maniacal focus on our customers, never follow, and always celebrate  the accomplishments of our people. 

Your role as a Team Member is responsible and accountable for performing specific tasks and  duties, as assigned within the restaurant. Team Members provide each guest with a positive  guest service experience, prepares quality food products and keeps the restaurant clean.

KEY ACCOUNTABILITIES

General Accountabilities 

• Greeting customers in the restaurant or drive thru 
• Consistently provide a quality product and guest service experience that delivers total  guest satisfaction
• Follow guest service guidelines and procedures; take appropriate action to ensure  guests receive service beyond their expectations 
• Work assigned stations accurately and productively; clean and stock station areas;  perform other cleaning duties as assigned 
• Ensure guests receive hot, quality products; prepare packages and deliver products  according to menu standard 
• Handle all food products according to RBL procedures 
• Follow RBL food safety, food handling and sanitation requirements, to ensure the health  and safety of guests and employees 
• Report faulty equipment and fixtures to the manager on duty 

Training and Development 

• Strive to improve personal skills and performance  
• Communicate to immediate supervisor when additional training, guidance and practice  are needed 
• Understand how each job responsibility in the restaurant impacts guests, other  employees and overall operations 
• Keep immediate supervisor informed of anything which might affect guests, other  employees and overall operations 
• Is performance oriented and driven; understands performance expectations and is aware  of performance results 

Effective Business Management 

• Consistently meet job expectations to positively impact the sales and profits of the  restaurant 
• Contribute to the restaurant’s success by accomplishing the expected work during each  shift; consistently produces quality work 
• Support the goals, decisions and directives of restaurant management; perform additional duties and responsibilities as directed  
• Follow RBL guidelines for food and cash controls, follow cost control guidelines to  maintain and minimize restaurant costs; properly use all products, suppliers, equipment  and facilities

Health and Safety 

• Take reasonable care for your own health and safety at work, and that your  actions/omissions do not cause harm to any other person in the workplace (including, for  example, co-workers and customers) 
• Participate in creating and maintaining a safe and healthy work environment, particularly  by complying with instructions, policies and procedures 
• Advise manager of any/all work related injuries, accidents, near misses and hazards or  potential hazards (including any faults to equipment), and risks or potential risks to  health and safety

MOST FREQUENT CONTACTS

• Restaurant Manager 
• Assistant Restaurant Manager 
• Customers 
• Area Managers 
• Store Team

CRITICAL QUALIFICATIONS/SKILLS/EXPERIENCE

Qualifications: 

• Ideally a minimum of NCEA Level 1 or working towards Level 1 

Business/Technical Skills 

• Previous customer service or customer facing experience is favoured but not essential 

Experience (Behavioural): 

• Places customer first and goes out of their way to ensure customer satisfaction ∙ Able to work under pressure, remaining calm at all times 
• Works well with others and is supportive and collaborative 
• Focused on achieving results and strives to meet targets 
• Acts with integrity at all times 
• Works within guidelines, policies and rules and is a natural rule follower ∙ Focused on the safety and wellbeing of others at all times including customers and peers ∙ Communicates effectively verbally with customers and the team and is clear and concise
• Able to comprehend written English and able to complete online training modules and  follow written procedures and policies with ease 
• Manages time well to complete set tasks and works quickly and with purpose to maintain  momentum

This Position Description summarises the primary responsibilities of this role at the time of commencement. Various other  responsibilities not listed here may also fall within the responsibility parameters of the position. From time to time and with the natural  developments of business structure and practice, an employee may be required to perform additional or new responsibilities that fall  reasonably within the expectations of this role. Any significant adjustments to role responsibilities will always be made after  consultation with the employee.